Cancellation Policy
Version 2.0 — 23 September 2026
No refunds for change of mind once payment is made and your pathology request has been issued. Appointments can be moved by contacting us. Your pathology request can be used within three months of issue. Nothing in this policy limits your rights under the Australian Consumer Law.
Moving your appointment
Contact us and we will move it for you: support@medlabglobal.com or 1800 007 008.
If we cannot reach you at a telehealth appointment, we try once more after 10 minutes. After that the appointment is forfeited and we will help you rebook.