Collection Notice

Version 1.0 — 18 Sep 2026 · Privacy Act 1988 (Cth), Australian Privacy Principle 5

Who is collecting your information
Medlab Global Pty Ltd (ABN 73 645 048 022), trading as Medlab Healthcare and operating the MEDLAB360 service ("we", "us").
Privacy contact: support@medlabglobal.com · T: 1800 007 008

1. What we collect

Through the MEDLAB360 intake form and your consultations we collect personal and health information, including:

your name, date of birth, sex and gender, contact details and emergency contact;
your Medicare card details (a current Medicare card is needed for the pathology we request);
your medical, surgical, medication, allergy and family history;
your symptoms, lifestyle, body measurements and health goals;
your consent choices and your signature.

We collect this information directly from you. With your consent, we may also receive pathology results and reports about you from laboratories and other health providers involved in your care.

This intake is for patients aged 18 and over. If you are completing it for someone else, you must be their parent, guardian or authorised representative.

2. Why we collect it

so our Doctor can assess your health, plan and conduct your consultation, and provide advice and recommendations;
to request pathology on your behalf and to receive and review your results;
to prepare your health report and to contact you about appointments, results and follow-up;
to meet our legal and professional record-keeping obligations.

3. What happens if you don't provide it

Some questions in the intake are compulsory because our Doctor cannot safely assess you or request pathology without them. If you choose not to provide information, we may be unable to provide some or all of our services to you, or the assessment may be less accurate.

4. Who we disclose it to

We disclose your information only as needed to deliver your care and run our service:

Pathology laboratories that perform the tests our Doctor requests for you, and the secure clinical-messaging providers that deliver results to us;
Other health providers involved in your care, with your consent;
Service providers who host our systems, send our email and SMS messages, and process payments, under contracts that restrict their use of your information to providing those services to us;
anyone else you authorise, and where the law requires or permits it.

5. Where your information is stored

Your intake and clinical records are stored in Google Firebase in the australia-southeast1 (Sydney) region, Australia, and are encrypted in transit and at rest. Access is restricted to our Doctor and authorised clinic staff.

Our email and SMS providers (United States) and our payment provider (United States and Ireland) handle limited contact and transaction details outside Australia. Your intake answers and your results are not sent to them. Some order and reminder notifications name the tests involved, and pathology request forms sent by email include the tests requested and your Medicare details. Where we disclose information overseas we take reasonable steps to ensure it is handled in accordance with the APPs.

6. Access, correction and complaints

You can ask to access or correct the information we hold about you by contacting support@medlabglobal.com or 1800 007 008. Our Privacy Policy explains how to do this and how to make a complaint, including to the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.